Shipping Information

BUYING PRODUCTS
On the shelves of our online store you can find a variety of products.Our products appear on the left of your screen, in the main menu. In case you are looking for something specific, use the search button which will lead you directly to specific choice of yours. The “Hellenic Spiroulina Net LP” makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be ruled out and it cannot be guaranteed that there will be no downtime of the website or “human” errors when updating / listing the price of a product. To secure the safety and efficiency of your purchases, if you notice that a product is offered at an unusually low or high price according to its market value, before proceeding with your order, please contact the Customer Service Department by calling at +302108646515 or via the website email form.
We also recommend that you visit the Terms of Use section before making any purchases from our online store, where you can find useful information about the process and how to purchase our products.
After registering your order you will receive an automated e-mail which will state the details of your order. After the processing of the order by the electronic purchasing department of “Hellenic Spiroulina Net LP”, you will receive the second and confirmatory e-mail with the products that will be sent to you. From this point the contract between us is concluded.
As your order progresses you will receive some automated e-mails, which will report the progress of the order. Some of the potential messages that you will receive:
Order processing: When your order has been received by a partner of our company who checks if everything is right.
Pricing: The products of the order have been collected and have been sent for shipment to your place.
Partial pricing: Some of the products in your order have not been collected and are still pending. The products mentioned in the e-mail will be delivered to you.
Canceled: Your order has been canceled after your request or impossible to contact you to confirm it.
In case your order is pending then you will be notified with a corresponding e-mail or/and SMS. Alternatively we will contact you at the phones you have given us when registering or placing the order on our website.
There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach out to you and that you keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products will be delivered as soon as possible and in any time not exceeding sixty days from the conclusion of the contract. As exceptions are considered the products with Delivery Status (status): Pre-orders, Expected Soon and Upon order, for which there is a different update.

RETURN POLICY
A prerequisite for the return of products is to have in your possession the relevant purchase document proving the transaction (eg, Retail Receipt, Sales Invoice/Shipping Receipt, etc.), as well as to contact our call center at +302108646515 before returning the product.

1) Defective Products / Wrong Products
In case of a defective product, contact our company by calling +302108646515 to be informed about the way in which the product will be replaced. Our Company will replace the product if the requirements of the law are met and the terms of the Company’s return policy are observed.
Below we list the terms and ways of returning non-defective products in cases where we have made a mistake:
1. The date of receipt of the order with the date of submission of the application for return should not exceed 7 days.
2. The application must be written and e-mailed to [email protected] stating relevant details as well as a phone number so that an executive of our company can contact the consumer for relevant clarifications.
3. The product must not have been opened or used and must be in its original (factory) condition in which it was delivered to you and be contained in its original packaging. Once received, its condition will be checked and in case it does not meet the above conditions, the return will not be accepted. The final decision on the condition of the product belongs to our company.
4. In any case, the product that is going to be returned must be accompanied by the corresponding sales document.
Note: In case of return of products at the consumer’s request and if the above conditions are met, the consumer will be exclusively charged with the shipping cost.

2) Right of Withdrawal
In case of purchases you make remotely (eg via the Internet), you can return the product and we will pay you back the price, if you notify us in writing via the contact form https://www.spiroulina.gr/epikoinonia/ or by calling Customer Service Department at +302108646515 within 14 calendar days since receiving the product either by you or by a third party that you indicate. By exercising the withdrawal you are obliged to return the product to us, in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal from you and within the same deadline we are obliged to refund any amounts you have paid us including shipping cost paid by the consumer for the purchase using the payment method you have chosen to pay us the price. In case you have paid using a payment card, we will proceed within 14 calendar days giving the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.
ATTENTION: In any case, before taking any action, contact us by calling at +302108646515 or by e-mail at [email protected] to guide you on the steps that you have to follow depending on the problem you are facing.
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal have any results in case the damage to the goods has been caused due to the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and operation of the goods.
In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping cost for returning the product exceeds the cost of universal postal service, then they will not be covered by the “Hellenic Spiroulina Net LP” and are paid by the consumer.
You are not entitled to withdraw in the cases of article 3ιβ of law ν.2251/94 and in any other case that is provided by law or the present in accordance with the law.

Procedure & Ways to Return Products
1. In our physical place:
You can visit the office of our company (Mon-Fri 09:00-17:00) where the staff will check the condition of the product and will serve you immediately. If you wish to replace the product or change the product with another, it is recommended to contact our store in advance at +302108646515, to confirm the availability of the new product.

2. Product Shipping:
You can send us the product following the procedure below:
First you pack the products in the box in which you received your order. Inside the package you place the filled withdrawal form and finally you send the parcel, to the attention of the Returns Department.
For further questions and guidance regarding the shipment of the product you can contact us at +30 2108646515.
Notes
www.spiroulina.gr reserves the right to abolish or legally modify its return policy by posting the relevant new terms and conditions on its website.
In case of repeated returns by the consumer, spiroulina.gr, reserves the right to refuse to accept product return, due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met (art. 281 of the Civil Code).
If the above legal procedure is not followed or the legal conditions for the return of the product are not met, then the product will be returned to the consumer, who will be charged with the packaging and shipping cost.

COMPLAINTS POLICY
The specialized staff of our Company is by your side, at all times, before and after the delivery of our products, ready to solve any problem and question. At tel. +302108646515, by e-mail at [email protected] or in person in our physical space you can report the problem you may face regarding our services.
The address where the products will be returned to is:
HELLENIC SPIROULINA NET LP, 27 Lelas Karagianni Str, Plateia Amerikis, 11252 Athens
For any other information or question you can contact consumer service at +302108646515.

ORDER CANCELLATION
Without limitation of the Withdrawal provisions of article 9, the order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can go “back” and remove the quantities of products from your cart by clicking on the “remove” button. If the online order has been completed but the product has not been shipped yet, you can call at +302108646515 and one of our partners will cancel your order. In case your order has already been priced and you wish to cancel it, then contact the Customer Service Department at +30 2108646515 and provide details of your order. However, the status of the order will not change on your account page.

PAYMENT METHODS
a) Payment by Credit Card:
The online store of “Hellenic Spiroulina Net LP” accepts all Visa, Mastercard, American Express and DINERS credit cards. Your transactions in our online store are protected by top online security systems (SSL). For purchases with your credit card, follow the instructions in our online store. You will be asked to fill out the order form and the number and expiration date as well as the 3-digit number (CVV) on the back of your credit card. In case you choose to pay by credit card you must be present at the receipt of your order having your credit card and ID. In this case (i.e. payment by credit card) it is not allowed to receive the order by a third party who displays the credit card and wishes to pay instead of you using it. If the order is made on the data and on behalf of a company then the credit card you use must be corporate. That is, to have been issued in the data of the respective company. Upon receipt of the order, the holder of the corporate credit card must also be present, with his card and identity card.

b) Payment upon receipt of the order at your place (cash on delivery):
Pay the partner of our company, during the delivery of your order at your place. The cash on delivery method is valid for every part of Greece and has a charge of 2 €.
According to the current tax provisions, vouchers worth more than € 500 (including VAT) to individuals (Retail Receipt) and vouchers worth more than € 500 (VAT included) to professionals / businesses (Sales Invoice) should be paid ONLY with the following ways:
• Deposit / transfer to a bank account
• Credit or debit card debit

c) Deposit in a bank account
Prepay your order in one of the following bank accounts of the Banks we cooperate with:

 

Then send us the copy of the bank payment order by fax to 2108663067 or at [email protected], indicating your order number so that the identification can be done easily and quickly. Upon receipt of the copy of the bank payment order, we process your order.

d) Payment via PayPal:
By choosing PayPal as your payment method, you are automatically transferred to the PayPal page to complete the transaction and pay for the order. PayPal is the most well-known, secure and reliable intermediary for Online transactions. If you do not have a PayPal account, you can sign up here using your debit or credit card or through your bank account.
Transactions made through PayPal relate exclusively to delivery at the consumer’s site and are not combined with other payment methods. For questions and information about payments you can go here. Transactions made through PayPal are governed by the Terms & Conditions of the PayPal service. More information here.

DIFFERENCE BETWEEN PRICE IN OTHER DISTRIBUTION CHANNELS AND ONLINE STORE PRICE
The pricing policy of the products of the “Hellenic Spiroulina Net LP” differs depending on its distribution channels: stores, catalogs, online store. In selected products and by seasons, there may be so-called “WebOffer” offers, where their price in the online store differs from other distribution channels and is valid only for purchases through this online store and shipping to your place.
In any case, although we make every effort to accurately indicate the details and prices we quote in our online store, we cannot rule out the possibility of typographical or technical errors in prices and product features. For this reason, we recommend you in the cases of “WebOffer” offers, before each payment and the completion of your order to contact the Customer Service Department to confirm this price at +302108646515 or via the e-mail form of the website.

ORDER / DELIVERY OF PRODUCTS / SHIPPING COST
Checkout.
When you place your order, you get the following message (example): “Order Confirmation. Thank you! We have received your order and you will be informed by email about its progress. If it is not in the inbox do not forget to check the junk / spam folder. ”

Delivery dates and times
The delivery times are valid according to the regulations of the respective Transport Company.

Receipt of products
Place your order by 14:00 Monday to Friday and you will receive it immediately.
In case you want a transport company of your choice with which the “Hellenic Spiroulina Net LP” does not cooperate, then the consumer is charged with shipping cost.

Shipping Cost / Free Delivery
Shipping charges are automatically calculated depending on the area where the order will be shipped in combination with its weight.
Refer to the table below:

In order to see the shipping cost of your area, you must fill in the fields Country, Postal Code and City / Area in the Shopping Cart after you first add the products you want. The charges that apply per area designation are listed in the table above. The ratings are derived from the data of the Courier companies.

GREECE
• The total weight of the products of each order is calculated automatically.
• All the above prices include VAT. Upon completion of your order, an email is automatically sent with the analysis of your order.
OTHER COUNTRIES
Automatic shipping calculation is not supported for orders outside Greece. For orders to other countries, please contact us at +302108646515 or by email at [email protected].

ORDER DELAY
Your order may be delayed for the following reasons:
In periods of extreme weather conditions, strikes or pandemics as well as in any case of force majeure, that may affect the transport and delivery of your order.
In case that is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. The information you entered is not properly updated.
In any case, the delay does not exceed sixty days since the conclusion of the contract.